Support & Documentation

Torgify User Guide

Learn how to buy and how to open your shop - in simple steps

1

Create an Account & Login

Click on Login / Sign Up first. Note: If you do not have an account, create a new one.

Tip: After creating an account, save your address in 'Profile'. This saves typing it every time you order!
2

Select Products & Checkout

Search for your desired items. Choose your size or color using 'Variant Chips' and click Add to Cart.

Enter your delivery address at checkout. You can choose Home Delivery or Store Pickup.

3

Payment & WhatsApp Sharing (Important)

During payment, you will see the seller's direct UPI QR code. Enter the UTR number and confirm order.

Be sure to click the green 'WhatsApp Share' button after ordering! This sends your exact Google Maps location and order details to the seller.

[ WhatsApp Share button screenshot goes here ]
4

Booking Services (Electrician/Plumber)

For services, click 'Request a Quote'. This will take you directly to the service provider's WhatsApp. Pay them directly after work (zero commission).

Special Features of Torgify

What makes Torgify different

GPS-Based Hyper-Local Search

Sellers closest to your location appear first, showing distance in kilometers.

Multi-Seller Cart

Add items from different stores to one cart and checkout one by one.

WhatsApp Direct Order

Send a formatted order message directly to the seller's WhatsApp from the cart.

Live Map Location Pin

Pin your exact location on a satellite map for home delivery. GPS auto-detect is also supported.

UPI QR Scan & Pay

Seller's dynamic UPI QR code appears directly in the cart. PhonePe, GPay, Paytm all work.

Store Pickup — Zero Delivery Charge

Order online and pick up from the store yourself. No delivery charges!

Product Variants

Choose from variants like Size, Color, or Weight, each with its own price and stock.

Ratings & Reviews

Rate and review products you buy. Sellers with a verified badge are more trustworthy.

PWA — Install as App

Install Torgify on your home screen — works just like a native app without Play Store.

Frequently Asked Questions for Buyers

Can I buy items without creating an account?
No, login is required for security and order tracking. You can log in with 1-click using Google.
Why do different QR codes appear at checkout?
Torgify is a zero-commission platform. Payments go directly to the seller, so each seller's unique QR code is displayed.
How will the seller find my home?
Pin your location on the map during checkout. The WhatsApp order button automatically sends your Google Maps link.
Is there a difference between 'Place Order' and 'Order via WhatsApp'?
'Place Order' creates a formal database order for tracking, while 'Order via WhatsApp' sends cart details directly to their WhatsApp.
Are services like plumbers and electricians also available on Torgify?
Yes, local services are listed. Use the 'Request a Quote' button to contact them directly on WhatsApp.
How do I cancel my order?
You can view pending orders on the Orders page. To cancel, contact the seller directly or request cancellation on the Orders page.
How long will Home Delivery take?
Since Torgify is hyper-local, sellers are usually within 5-15 km and offer same-day or next-day delivery.
Is Cash on Delivery (COD) available?
Yes, at-shop pickup is cash/card. For home delivery, the option appears if the seller accepts COD.
Why can't I see nearby sellers?
Ensure location permissions are allowed. You can also increase search radius or search by city name.
Can I order from multiple sellers at once?
Yes, items from multiple shops go to one cart. You select one seller to checkout at a time.
What if the product quality is not good upon arrival?
Rate and review the product. Talk directly with the seller as Torgify relies on local community trust.
How do I install the Torgify App?
Open torgify.com, tap 'Install' or 'Add to Home Screen' in browser options. It's a Progressive Web App.
1

Register Your Shop

Go to Seller Registration. Enter your email, WhatsApp number, and shop name.

The system automatically creates a unique URL for your shop (e.g. torgify.com/store/sharma-sweets) to share.

2

Shop Settings & Map Location

Go to your dashboard to add a Logo and Banner. Fill in your address and pin your exact location on Google Maps.

Choose delivery mode: 'Only Delivery', 'Only Pickup from Shop', or both.

3

Listing Products & Services

Add product name, photos, and price. Add variants for different sizes.

COD Control: If items are expensive, you can turn off 'Cash on Delivery' for that product and accept online payment only.

[ Product listing screenshot goes here ]
4

Manage Orders & Zero Commission

When a new order is placed, the customer will send their map location to your WhatsApp. You can deliver directly.

Payments come directly to you (UPI/Cash). We take no commission. Set order status to 'Delivered' in dashboard.

Special Features of Seller Dashboard

Every tool you need to take your shop online

Zero Commission — Forever

Keep 100% of your sales. Torgify never takes a commission cut.

AI Background Remover

AI automatically removes backgrounds from uploaded product photos for professional results.

Product Variants & Stock

Add options like size/color/weight, each with separate price, stock, and thumbnail.

Orders Dashboard

Track all orders (New, Processing, Delivered) in one place and coordinate via WhatsApp.

Shop Map Location

Pin your exact shop location on Google Maps to automatically appear to nearby buyers.

Shareable Store URL

Share your unique store link (torgify.com/store/your-name) on WhatsApp and Instagram.

UPI QR & COD Control

Add your UPI ID for direct scan payments, with product-level COD toggle control.

Delivery Settings

Set your delivery radius, charges, and free delivery threshold. You can set pickup-only.

Frequently Asked Questions for Sellers

⚠️ Is Torgify ERP data completely secure?
Yes, absolutely! Torgify ERP is an offline-first Windows desktop software. Your data is stored locally. You can sync to the cloud for backup and easy restoration.
What is Torgify ERP and how does it connect with Torgify?
Torgify ERP is a powerful GST billing, accounting, and inventory desktop app. It syncs with the seller dashboard to import orders and update live stock.
How do I connect the Windows Torgify ERP App to Torgify?
Copy the ERP API Key from the Shop Profile tab of your seller panel, and paste it into the settings page of your Torgify ERP desktop software.
Can customer orders flow directly into my local billing desk (ERP)?
Yes! Click 'Sync Orders' in the Torgify ERP sync panel to instantly import online orders to the billing section.
Is internet required for the AI purchase bill scanner?
Yes, the AI bill scanner uses Cloud AI (Gemini 2.5 Flash API) to read items, tax, and rates from photos of bills.
Do I have to pay commission on sales?
No commission! Payments go directly to your UPI. Subscription fee is only for platform usage.
How does the subscription plan work?
Choose a plan during registration. Start with Free for Try (60 days). View details on the pricing page.
Why do admins approve my listings?
To ensure quality and trust, admins review new listings, usually within 24 hours.
I only want store pickup — no home delivery. Is this possible?
Yes! Select 'Only Store Pickup' under delivery mode in your shop settings.
How do I upload product photos?
Upload in the Add Listing wizard. AI background remover will clean up the background automatically.
What should I do if a customer orders via WhatsApp?
Coordinate delivery based on the formatted WhatsApp order details and accept payment via UPI or cash.
How will my shop be visible to nearby customers?
Pin your exact shop location on the map in shop settings. Accuracy helps nearby buyers find you.
Can I also list services (like plumbing or electrical work)?
Yes, select Listing Type: Service. It adds a 'Request a Quote' button leading to your WhatsApp.
How do I promote my shop?
Copy your store link from the dashboard and share on WhatsApp and social media. Torgify is search engine optimized.
How do I set delivery charges?
Set delivery charge and free delivery threshold in shop settings, along with max delivery radius in km.
How do I turn off Cash on Delivery (COD)?
You can toggle it globally in settings or per-product (set Accept COD to No) for expensive items.
How do I update order status?
Update status under Orders: Pending -> Processing -> Out for Delivery -> Delivered. Buyers will be notified.